Website terms of use

This English translation is provided for information only. In the event of any discrepancy, the French version prevails.

These terms govern the use of the Gemlidays website, published by VALLHOME (see Legal notice).

1. Purpose

The website presents a selection of properties run by hosts who are members of the Gemlidays network or, exceptionally, by a local concierge service acting on their behalf.

2. Access to the service

Access to the website is free of charge for travellers. VALLHOME may suspend access for maintenance, without notice or compensation.

3. How properties are listed

The Gemlidays network operates through host membership, free of charge or paid depending on the tiers detailed on the page Membership fees. The chosen tier has no effect on the order in which listings are displayed on the region pages and on the map. Only inclusion in the random selection on the home page is reserved for the Diamant tier: the properties shown there are drawn at random on each visit. During the launch period, until 31/03/2027, all properties in the network are included, whatever their tier.

4. Admission criteria

A valid official 4 or 5-star classification, verified by VALLHOME before admission, or a classification procedure under way (listing published with the mention “Classification in progress”, within 4 months).
Failing a classification, the GemSign signature: a recent or substantially renovated property, meeting ten quality criteria checked during an inspection visit carried out by the Selection Committee, or holding a currently valid Gîtes de France 4 or 5 épis or Clévacances 4 or 5 clés label. GemSign is Gemlidays’ own assessment, not an official classification. Where a property is both classified 4 or 5 stars and labelled, the classification takes precedence.
Registration of the property with the local authority, where required.
A selection that favours diversity among the properties presented, to offer a varied choice in each destination.
Quality of hospitality, guest reviews and online presence, reviewed by the Selection Committee.
The property is run by the host personally or, exceptionally, by a local concierge service, subject to Gemlidays’ agreement. The listing of such a property states that hospitality is provided by a concierge service.

5. Accuracy of information

The information on each listing (description, classification, availability, rates) is provided by the host and published under the host’s responsibility. VALLHOME carries out the checks described in its admission criteria, without guaranteeing that this information is complete at all times.

6. VALLHOME’s role in bookings

VALLHOME is not a party to the rental contract between the host and the traveller. It is involved neither in the booking nor in the payment. Any dispute relating to a stay must be addressed directly to the host concerned.

7. Liability

VALLHOME is not responsible for the content of third-party websites the site may link to (hosts’ websites, social networks, booking platforms).

8. Intellectual property and content supplied by hosts

For the intellectual property of the website, see the Legal notice.

By sending Gemlidays photos, texts or other content relating to their property, in particular by email to contact@gemlidays.com, the host authorises VALLHOME, free of charge and on a non-exclusive basis, to reproduce them, adapt them to the format of each medium (cropping, resizing) and publish them, with the name of the property, on gemlidays.com and on Gemlidays’ communication channels (social networks such as Instagram, Facebook or LinkedIn, newsletters, network presentation materials) for the duration of their membership of the network. This authorisation also covers content sent in support of an application, with a view to publishing the listing if the property is admitted.

The host declares that they hold all the necessary rights to this content, including, where applicable, the consent of photographers and of any identifiable persons. The host indemnifies VALLHOME against any third-party claim in this respect.

The host may request the removal of all or part of their content at any time by writing to contact@gemlidays.com. Content is removed from the website within a reasonable time of the request, and at the end of the membership; it is then no longer used in new publications. Posts already published on social networks or in newsletters before the request or the end of the membership may, however, remain online, unless the host expressly asks for their deletion, which VALLHOME will act on as far as possible.

9. Personal data

See the Privacy policy.

10. Changes to these terms

VALLHOME may amend these terms at any time. The applicable version is the one published on the website on the date of consultation.

11. Governing law

These terms are governed by French law.